FSCS in-default register

Aqua Financial Services Ltd

Declared in default25 March 2024FRN 228652

What this means for you

Because Aqua Financial Services Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Aqua Financial Services Ltd, which traded under the name Aqua IFA Ltd (FRN 228652), provided pension advisory services including pension transfers and self-invested personal pension (SIPP) administration to UK customers. The Financial Services Compensation Scheme declared the firm in default on 25 March 2024. Former customers may be entitled to FSCS compensation of up to £85,000 in respect of pension-related claims.

Products this firm wrote

Pension advicePension transferSIPP administration

How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.