FSCS in-default register

Castle & Crystal Credit Union Ltd

Declared in default21 May 2024FRN 213711

What this means for you

Because Castle & Crystal Credit Union Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Castle & Crystal Credit Union Ltd (FRN 213711) was declared in default by the Financial Services Compensation Scheme on 21 May 2024. The firm provided credit union services to its members. Former members may be entitled to compensation of up to £85,000 under the FSCS deposit protection rules.

Products this firm wrote

Credit Unions

How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.