FSCS in-default register

Complete Mortgage & Loan Services Ltd

Declared in default15 May 2017FRN 301707

What this means for you

Because Complete Mortgage & Loan Services Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Complete Mortgage & Loan Services Ltd (FRN 301707) was declared in default by the Financial Services Compensation Scheme on 15 May 2017. The firm provided mortgage and loan services to UK consumers. Former customers may be entitled to FSCS compensation of up to £85,000 for mortgage-related claims.

Products this firm wrote

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How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.