FSCS in-default register

Dexia PAM Ltd

Declared in default26 November 2020FRN 116383

What this means for you

Because Dexia PAM Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Dexia PAM Ltd, which traded as Pembroke Asset Management Ltd and Day Hartley & Pembroke Ltd (FRN 116383), was declared in default by the FSCS on 26 November 2020. The firm offered endowment policies and home finance products to its customers. Eligible customers may claim compensation up to £85,000 for mortgages or £85,000 for endowment investments, depending on the product held.

Products this firm wrote

Endowments, Home Finance

How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.