Serenus Consulting Ltd
What this means for you
Because Serenus Consulting Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.
Background
Serenus Consulting Ltd (FRN 525953), a UK-regulated firm offering payment protection insurance claims services, was declared in default by the Financial Services Compensation Scheme on 11 February 2020. The firm's failure means eligible customers may claim compensation under the FSCS framework, though the specific compensation limit for PPI-related claims depends on individual circumstances and applicable policy terms. Former clients should contact the FSCS directly to establish their eligibility and claim entitlement.
Products this firm wrote
How to claim
- Check you were a customer of this firm during the period it was regulated.
- Gather your policy / advice / contract paperwork — start with anything you have in writing.
- Identify your loss and the date it crystallised.
- Apply via the FSCS online claim portal at claims.fscs.org.uk.
- The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.